Question 1

What file formats do you deliver for embroidery?

Accepted Answer

We deliver DST, PES, EXP, JEF, VP3, HUS, XXX, EMB, and other major machine formats on request. Tell us your machine and software when you upload.

Question 2

Do you digitize caps and curved panels?

Accepted Answer

Yes. Cap digitizing includes curved-panel sequencing, density control, and registration tuned for real cap frames—not flat-only presets.

Question 3

Can you match thread colors to my chart?

Accepted Answer

Share your Madeira, Isacord, or brand thread chart in your brief. We map colors to your specified system in the digitizing notes.

Question 4

What vector formats do you provide?

Accepted Answer

We deliver AI, EPS, PDF, SVG, and CDR depending on your workflow. Files are editable with clean paths suitable for print and embroidery prep.

Question 5

Can you convert a low-resolution logo to vector?

Accepted Answer

Yes. Logo redraw and raster-to-vector conversion rebuild blurry or pixelated marks into production-ready artwork with correct color breaks.

Question 6

Do you prepare artwork for screen print separations?

Accepted Answer

We provide vector separations and print-ready layers when your brief specifies screen print, heat transfer, or hybrid decoration workflows.

Question 7

What patch types do you support?

Accepted Answer

We prepare artwork for embroidered, woven, PVC, and chenille patches—including borders, color breaks, and sizing your factory expects.

Question 8

Can you help with patch sizing and borders?

Accepted Answer

Include target size, border style (merrow, heat-cut, laser), and backing type in your upload brief. We engineer artwork to those specs.

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